We ask ourselves:

 

• What technology/software do we already have that we are not using/utilising? How could we use this better?
• What technology would save us time and improve our offering?
• What systems are other firms using that improve customer experience?
• What will our clients expect from our service offering in 5/10yrs time?
• How will our staff expect to work for us in 5/10yrs time?
• What is the future of IT in law firms? How will that impact our offering?

 

 

Our role is to: 

 

• Ensure we are getting the most out of the technology we already have
• Discover skills gaps in our technology usage
• Investigate new technology and anticipating how a client will interact with PDT in the future
• Suggest how we can use technology to provide a new / dynamic service offering to our clients
• Help to implement new hardware/ software throughout the firm
• Ensure we have the infrastructure in place as PDT grows and evolves

 

 

We aim to improve by: 

 

• Reviewing how we need to evolve and innovate and use IT to maintain and improve the PDT Experience
• How IT can help us move towards a paper light office
• Streamlining and ensuring there is a consistent use of technology / IT throughout the firm
• Promoting IT security and support staff to increase awareness
• Considering the effectiveness, scalability and future of the systems we currently use to deliver our services
• Highlight ways in which we can get more out of our current systems
• Understanding which of our systems/processes are at most risk of becoming redundant/ below customer expectations in the next 5-10yrs and finding solutions before we need them

 

 

How can I get involved?

 

The IT & Innovation Forum is open to all members of staff with an interest in IT and new technologies. Contact Sarah Longman for more information.